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Array Dance Online Technical Support

If you cannot view the online dance classes make sure you have installed the latest version of Adobe Flash Player.  

  • Make sure port 1935 is not blocked (corporate environments may block this port) test it here

  • If your device is running the TREND MICRO antivirus then disable it temporarily and see if that will allow you to view the videos.

  • Make sure JavaScript is enabled in your internet browser check it here

  • Old smartphones that do not support flash and are not i0S compatible are unable to view videos, try viewing on your computer instead.

If you have tried everything listed above and are still having problems submit a technical support request

Provide your access link, your password and a detailed description of the problem.

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Viewing is for Array Dance Online subscribers ONLY and link or password sharing is not permitted.

When your IP address (access point) changes more than 5 times your subscription will be cancelled.

To avoid accidental cancellation keep your viewing devices to a minimum for example:

(1) Your Phone (2) Your Computer (3) Other Phone (4) Other Computer.

 

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